Returns & Exchanges
At Halo Shoes, we want your new pair to fit perfectly, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. Our goal is to ensure you walk with confidence in every step you take.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the shoes in their original box and secure them inside a shipping carton to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing