Frequently Asked Questions
Everything you need to know about your Halo Shoes experience.
How do I determine the right size for my Halo Shoes?
We provide a comprehensive size guide on each product page. Our footwear generally fits true to size, but if you are between sizes, we recommend sizing up for boots and sizing down for loafers.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be unworn, in their original packaging, and with all tags attached. Please note that international return shipping costs are the responsibility of the customer.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What materials are used in Halo Shoes?
We prioritize premium, sustainable materials including Italian leather, recycled rubber outsoles, and organic cotton linings to ensure both luxury quality and environmental responsibility.
Do you offer a warranty on your footwear?
Yes, all Halo Shoes come with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper care.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.